We understand that organising an international trip with a team requires planning and that unforeseen circumstances may arise. That is why we have designed a flexible and transparent cancellation policy, without prejudice to any rights that apply under the applicable legislation.

1. Booking Confirmation and Payment Terms

When making an accommodation booking, guests may choose to pay either 100% of the total booking amount or an initial payment of 50%.

If the booking is cancelled on or before 31 December 2026 (inclusive), the full amount paid will be refunded. From 1 January 2027 onwards, this initial 50% payment will be non-refundable, except in the circumstances outlined below.

The remaining 50% must be paid before the deadline indicated on the booking platform.

IMPORTANT: If the remaining balance is not paid within the established deadline, the booking may be cancelled.

2. Individual Cancellations

For voluntary cancellations of accommodation packages, the following refund conditions will apply:

• Up to and including 31 December 2026: 100% refund of the total amount paid, whether the initial 50% or the full booking amount has been paid.
• From 1 January to 31 March 2027: The initial 50% payment is non-refundable; 75% of the second 50% payment will be refunded if it has already been paid.
• From 1 to 9 April 2027: The initial 50% payment is non-refundable; 50% of the second 50% payment will be refunded if it has already been paid.
• From 10 April 2027 onwards: No standard refund.

These conditions shall apply without prejudice to cases in which the law provides otherwise or where the cancellation is attributable to the event organisers.

Cancellation penalties shall be subject to justifiable costs and the cancellation rights provided for under applicable legislation.

3. Participant Changes

If a participant is unable to attend, they may request that another person take their place, provided that this person meets the participation requirements.

Changes of name will be processed with the notice period provided for by law. Only the actual, reasonable and justified additional costs incurred may be passed on.

4. Changes to the Stay

Participants may request changes to their dates of stay, package length or room type.

Changes are subject to availability and to any applicable price differences or modification costs.

5. Cancellation or Modification of the Festival by the Organisation

If the festival is cancelled by the organisation, a refund will be offered for the amounts paid for the corresponding contracted services, without prejudice to any other rights provided for in the applicable legislation.

If, for justified reasons, it becomes necessary to change dates, programme, venue or certain services, the organisation will inform participants as soon as possible and will offer the appropriate alternatives according to the nature of the change and the applicable legislation.

6. Unavoidable and Extraordinary Circumstances

Unavoidable and extraordinary circumstances are those beyond the reasonable control of the organisation or the participant, whose consequences could not have been avoided even if all reasonable measures had been taken. By way of example, they may include extreme weather events or natural disasters, fires, epidemics or health emergencies, war or serious security threats, riots, terrorist acts, restrictions imposed by public authorities, closure or limitation of airports, airspace, ports or event facilities, as well as serious transport disruptions or other equivalent circumstances.

Cancellations arising from such circumstances that significantly affect the performance of the package will be handled in accordance with the applicable legislation.

If the incident only affects travel arranged by the participant on their own, such as flights or other services not contracted with the organisation, those costs must be claimed from the relevant provider or, where applicable, from the travel insurance. The organisation will not cover indirect expenses or externally contracted services, unless the applicable legislation provides otherwise.

7. Cancellation Requests

All requests must be made in writing to:

info@mallorcadragonboatfest.com

Requests sent through any other channel (WhatsApp, social media or other channels) will not be accepted. Only requests made by email will be taken into account.

The date on which the request is received will be used to determine the applicable conditions.

Note: this policy will always apply without prejudice to the non-waivable rights of participants under the applicable regulations.